Terms & Conditions

The following terms and conditions apply to bookings made by you through your usage of www.VietnamTripAdvisor.com

MAKING A RESERVATION
The reservation should be sent by fax, mail, or e-mail to:
A Chau Tourist & Technology Development Co.,Ltd
Operation office: 56 Ma May St. , Hanoi, Vietnam
Head office: 36 Lane 2, An Duong St., Hanoi Vietnam

Tel: (84-4) 926 38 58 - Fax: (84-4) 926 38 47 Address: 56 Ma May st; Hanoi, Vietnam

The reservation is validated only if have you received a confirmation from A Chau Tourist Co., Ltd and upon your payment of a deposit.
Amendments to your reservation must be notified to and agreed by www.VietnamTripAdvisor.com

CANCELLATIONS AND CANCELLATION FEES.

All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.

30-45 days before arrival: 10% charge
15-29 days before arrival: 30% charge
7-14 days before arrival: 50% charge
Within 7 days before arrival: 90% charge

Tour Bookings

CHILD DISCOUNT.
One child under 7 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided for free of charge.

DEPOSIT .
A deposit of 25% of the tour price per person is required upon a confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (75%) is due upon arrival in Vietnam, payable at one of our office in Hanoi or the others appointed in the confirmation.

PAYMENT:
Note: bank fee is on your side
Bank credit transfer as well as expenses, which must be charged by the
customer, are credited on the above account.

Please deposit by Bank Transfer or Sending online by Credit card through: www.westerunion.com or www.xoom.com (accept credit card & save service charge)

1 - By Western Union or Xoom (Sending money online) www.westernunion.com or www.xoom.com

Surname: Truong
Christian name: Huy Tran
Full name: Truong Huy Tran
Company name: A Chau Tourist & Technology Development Co.,Ltd
Add: at 36 Duong 2, An Duong St., Hanoi, Vietnam
Tel: ++84.4. 8726275 - Cell phone: ++84.4.912244263.

Sign up for an user with Western Union, send the deposit to us (Notify us
that you have sent the money with following information)

1. Sender's name:
2. Money Transfer Control Number ( usually 10 numbers): or Secret Number
3. Sender's Address:
Note: sending money online is available only in some countries. If not
available, please find an agent near to you to send money.

2-By bank transfers :

PERSONAL BANK ACCOUNT

1- Beneficiary name: Truong Huy Tran
2- Beneficiary account number:

00 11 00 0470193
3- Beneficiary address: 36 Duong 2, An Duong St, Tay Ho Dist, Hanoi, Vietnam
4- SWIFT Code: BFTVVNVX001
5- Beneficiary Bank: Bank for Foreign Trade of Vietnam, Operations Center
Bank

Address: 198 Tran Quang Khai St, Hanoi, Vietnam
Website: www.vietcombank.com.vn

COMPANY BANK ACCOUNT

Note: 10% VAT would be surcharged to nett tour price.

1- Beneficiary name: A Chau Tourist & Technology Development Co;Ltd

2- Beneficiary address: 36 Duong 2, An Duong St.,Tay Ho Dist.,Hanoi, Vietnam

3 - Beneficiary Account number:

VND: 008 704 0600 12207

USD: 008 840 0600 01314

4 - SWIFT Code: VNIB VNVX

5- Bank name: Operation Center for Vietnam International Bank

Bank Address: 64-68 Ly Thuong Kiet St., Hanoi, Vietnam

Website: www.vib.com.vn

Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office
Travellers’ cheque: Only after the agreement of the two parties; in this case, 3% of expenses are charged by customer paying for the remaining balance at our office.
Credit card: For payment by credit card, 3-4% of expenses are charged by customers. This is for paying the balance in our offices.

CANCELLATION AND REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
• More than 14 days prior to departure: The total deposit paid to us (25% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

UNUSED SERVICES.

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
A Chau Tourist Co.; Ltd, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

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